You may find what you are looking for below in our useful list of answers to our most frequently asked questions.

However, if you still need assistance, or simply would like to let us know what you think of our products and services, please email or call +44 208 661 8866.

Please note that we only sell to trade customers with a retail shop or website. If you wish to purchase one of our puzzles, please visit our stockists page.

Should you wish to, you can view our terms & conditions here.

Our Address

Gemini Court
42a Throwley Way
+44 208 661 8866

Opening hours Monday-Friday, 9am-5pm (GMT)

Jigsaw Festivals 2019
We sponsor a number of Jigsaw Festivals around the UK. These events are not held by Gibsons, we simply help support their cause.

June 2019 – Newmarket Jigsaw Puzzle Festival & Championships at St Mary's Church, Newmarket.

August 2019 - Isle of Wight Jigsaw Puzzle Festival at St James Church in East Cowes, Isle of Wight

August 2019 – Brighouse Jigsaw Puzzle Festival at St. Martin’s Parish Church, Brighouse, HD6 1AT

August 2019 - Alton Jigsaw Festival at St Lawrence Church, Alton. GU34 2BW

September 2019 - Ramsbottom Puzzle Festival at St Pauls Church, Bridge St, Ramsbottom BL0 9BP.

October 2019 - English Bicknor Village Hall, Redhouse Ln, English Bicknor, Coleford GL16 7PB

October 2019 – Bitterne Jigsaw Festival at Bitterne United Reformed Church, Southampton, Hampshire SO18 5EF.


I have pieces missing from my jigsaw puzzle, what do I do?

A warranty slip has been placed inside the jigsaw box listing the information required to request a replacement bag of puzzle pieces. We know it’s frustrating when a faulty puzzle ruins the fun of one of our jigsaw puzzles and here at Gibsons we pride ourselves on the old fashioned family service we offer our customers.

In the rare event that you have a fault we are here to help. Simply return the warranty slip to the address below together with the following details and we’ll send you a new bag of puzzle pieces free of charge.

  • Title of the puzzle
  • Barcode number (found on the base of the puzzle box starting with 50122690xxxxx)
  • Name of the retailer (if known)
  • Receipt, or if not available, the approximate date of purchase
  • Any five pieces of the puzzle – please keep your jigsaw box
  • Your name and complete UK postal address

Unfortunately, we are unable to replace specific pieces as each puzzle is cut individually. Each puzzle is therefore unique and pieces in one puzzle are unlikely to fit into another.

THIS WARRANTY ONLY APPLIES IN THE UNITED KINGDOM and to the replacement of the originally purchased named puzzle. For purchases/residence outside the UK please contact the retailer directly to receive a refund or replacement puzzle.

Thank you for your understanding.

Please send to: Customer Service, Gibsons, Gemini Court, 42A Throwley Way, Sutton, Surrey, SM1 4AF, UK.

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I’m based outside of the UK and have pieces missing from my jigsaw puzzle, what do I do?

The warranty only applies in the United Kingdom and to the replacement of the originally purchased named puzzle. For purchases/residence outside the UK please contact the retailer directly to receive a refund or replacement puzzle.

My solutions & rules booklet in 221b Baker Street is faulty, what do I do?

We are sorry that you have received a faulty copy of our family game, 221b Baker Street. Please email our customer services team for further assistance.

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Where can I buy Gibsons products from?

Click on our Stockists page to find a list of retailers including online shops and mail order companies. You can enter your post code and find those who are closest to you.

Where can I find the prices of Gibsons products?

Gibsons do not sell direct to the public. Instead we sell to retailers who set their own pricing which can vary slightly.

Can I have my own print made into a jigsaw?

We do not manufacture puzzles for the bespoke market but there are many companies who can do this. Try an Internet search or try asking your local photo processing shop.


Where can I buy discontinued jigsaw puzzles?

Although we do not sell any of our jigsaws that have been discontinued, you may find that they are being sold online. If you use a search engine with the puzzle name and then the keywords "nostalgic" or "discontinued" you should receive a positive response.

I’m not based in the UK, where can I purchase Gibsons jigsaw puzzles?

We have many international distributors sell a selection of our products.Please refer to our Stockists page to find your nearest Gibsons retailer.

Can I buy a print of a puzzle?

Unfortunately, we are unable to provide prints of puzzles due to licensing restrictions.

Can I submit my artwork for use on your puzzles?

Gibsons have a collection of artists and photographers who supply us with our trademark jigsaw artwork. We therefore do not accept artworks from the general public at this time.

Can I submit an idea for a game?

If you have a fully fledged concept along with a prototype and game rules, then please send your brief to and the Product Development team will review it in due course. Please be aware that we get sent a lot of games ideas and cannot reply to all requests.

Email for further assistance.

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