DELIVERY AND RETURNS
UK Delivery
Which courier do you use?
For UK deliveries we use Yodel.
How much is delivery?
Standard UK Delivery: 3-5 working days
- FREE UK shipping on orders over £50
- UK Flat Rate: £3.49 for orders under £50
- Northern Ireland: £6.99
- UK Express: £5.95 (Guaranteed Next Working Day Delivery if ordered before 2pm Monday - Friday, excluding bank holidays). Please note if you order on a Friday using this service your order will not arrive until Monday.
- Channel Islands & Isle of Man: £9.99
International Shipping Charges
Our shipping charges for jigsaw puzzles are as follows for non-UK Delivery. Please note these shipping costs do not include import duty:
- United States of America - £44.99 or FREE shipping on orders of £200+
- Canada - £60
- South America - £60
- New Zealand and Australia -  £60
Unfortunately we are unable to ship to mainland Europe from our .co.uk site. We can however ship to Europe from our www.gibsonsgames.de website.
Please see delivery charges at checkout for more information for Kingmaker board game.
Returns and Exchanges
Faulty goods will be fully refunded or we can replace your bag of jigsaw pieces. This is excluding our mystery boxes which are not covered by our warranty.
Please also note that we are unable to send replacements to customers outside of the UK.
Faulty jigsaws must be returned within 30 days for a refund or within 1 year for a replacement bag of pieces.
Non-faulty goods must be returned within 7 days after receiving the product.
The cost of the goods will be refunded, so long as the goods are still in the condition that they left our warehouse in.
The return postage will not be refunded.
If you have a problem with the product, please contact us before you return the item, on hello@gibsonsgames.co.uk
Items can be returned to
Gibsons Returns
C/O Crocodile Stores
35 Moorbridge Road
Bingham
Nottingham
NG13 8GG
If you have any further questions please contact us.