DELIVERY AND RETURNS
UK Delivery:
Which courier do you use?
For UK deliveries we use Hermes.
How much is delivery?
• Standard UK Delivery: (3-5 working days)
1. FREE UK shipping on orders over £40
2. UK Flat Rate: £2.95 for orders under £40
• UK Express: £3.95 (Guaranteed Next Working Day Delivery if ordered before 2pm Monday- Friday) Please note if you order on a Friday using this service your order will not arrive until Monday
- We are temporarily suspending shipping to Northern Ireland due to current unforseen border restrictions. Thank you for your patience
International Shipping Charges
Our shipping charges are as follows for non-UK Delivery. Please note these shipping costs do not include import duty:
- Asia £20
- North America - FREE shipping on orders of £100 and over or £15
- South America - £24
- Oceania- £22
- Africa- £29
- We are temporarily suspending shipping to Europe and Republic of Ireland due to current unforseen border restrictions. Thank you for your patience.
Please see delivery charges at checkout for more information.
Returns and Exchanges
Faulty goods will be fully refunded or we can replace your bag of jigsaw pieces; we will pay the return postage. Faulty jigsaws must be returned within 30 days for a refund or within 1 year for a replacement bag of pieces.
Non-faulty goods must be returned within 7 days after receiving the product. The cost of the goods will be refunded, so long as the goods are still in the condition that they left our warehouse in. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.
If you have a problem with the product, please contact us before you return the item, on 020 8661 8866.
Items can be returned to: Gibsons Returns, c/o Crocodile Stores, Unit 14 High Hazles Road Manvers Business Park, Nottingham NG12 3GZ
If you have any further questions please contact us.