FAQS

Orders are generally despatched within 24 hours (Mon-Fri) by courier service. UK mainland orders are shipped by on a Next Day or 3-5 day service, depending on which option is selected at checkout.

If you have ordered a Personalised Puzzle, your order will be delivered to your door within 14 days of purchase. Please note, we cannot offer next day delivery for this service so do not select this option at checkout as you will be charged and delivery will still take up to 14 days.

European and International deliveries generally take between 4-9 working days. Orders to some countries may experience delays due to customs procedures. If your order has not arrived within 3 days of the service selected, please contact us.

Faulty goods will be fully refunded; we will pay the return postage. Non-faulty goods must be returned within 7 days after receiving the product. The cost of the goods will be refunded, so long as the goods are still in the condition that they left our warehouse in. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves. If you have a problem with the product, please contact us before you return the item. If you have any further questions please contact us.

We know it’s frustrating when a faulty puzzle ruins the fun of one of our jigsaw puzzles and here at Gibsons we pride ourselves on the old-fashioned family service we offer our customers.

In the rare event that you have a fault we are here to help. Simply email the following details to us (hello@gibsonsgames.co.uk), or submit an enquiry in the Contact Us page, and we’ll send you a new bag of puzzle pieces free of charge.

•Title of the puzzle

• Barcode number (found on the base of the puzzle box starting with 50122690xxxxx)

• A photograph of the faulty product

• Your name and complete postal address

Unfortunately, we are unable to replace specific pieces as each puzzle is cut individually. Each puzzle is therefore unique and pieces in one puzzle are unlikely to fit into another.

The Gibsons Warranty is available to all customers. If you are based outside the UK and purchased your jigsaw from a retailer, please contact them directly for a refund.

Thank you for your understanding.

Please send to: hello@gibsonsgames.co.uk or Customer Service, Gibsons, Gemini Court, 42A Throwley Way, Sutton, Surrey, SM1 4AF, UK.

The Gibsons Warranty is available to all customers. If you are based outside the UK and purchased your jigsaw from a retailer, please contact them directly for a refund.

We are sorry that you have received a faulty copy of our family game, 221b Baker Street. Please email our customer services team hello@gibsonsgames.co.uk for further assistance.

Click on our Stockists page to find a list of retailers including online shops and mail order companies. You can enter your post code and find those who are closest to you.

Yes! Type 'Personalised Puzzles' into the search bar or select 'Personalised Photo Jigsaw Puzzles' under the 'Shop' menu header.

Although we do not sell any of our jigsaws that have been discontinued, you may find that they are being sold online. If you use a search engine with the puzzle name and then the keywords "nostalgic" or "discontinued" you should receive a positive response.

We have many international distributors sell a selection of our products.Please refer to our Stockists page to find your nearest Gibsons retailer.

Unfortunately, we are unable to provide prints of puzzles due to licensing restrictions.

Gibsons have a collection of artists and photographers who supply us with our trademark jigsaw artwork. We therefore do not accept artworks from the general public at this time.

If you have a fully fledged concept along with a prototype and game rules, then please send your brief to gamesideas@gibsonsgames.co.uk and the Product Development team will review it in due course. Please be aware that we get sent a lot of games ideas and cannot reply to all requests. Email hello@gibsonsgames.co.uk for further assistance.

The Gibsons Warranty is available to all customers. If you are based outside the UK and purchased your jigsaw from a retailer, please contact them directly for a refund.

We have many international distributors who sell a selection of our products. Please refer to our Stockists page to find your nearest Gibsons retailer.