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FAQS

Use the dropdown FAQs below to answer any questions you might have.

I HAVE A QUESTION ABOUT :

ORDER queries

  • How long will it take for my order to arrive?

    Orders are generally despatched within 24 hours (Mon-Fri) by courier service. UK mainland orders are shipped by on a Next Day or 3-5 day service, depending on which option is selected at checkout.

    European and International deliveries generally take between 4-9 working days. Orders to some countries may experience delays due to customs procedures. If your order has not arrived within 3 days of the service selected, please contact us

  • Can I return a product?

    Faulty goods will be fully refunded; we will pay the return postage. Non-faulty goods must be returned within 7 days after receiving the product. The cost of the goods will be refunded, so long as the goods are still in the condition that they left our warehouse in. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves. If you have a problem with the product, please contact us before you return the item. If you have any further questions please contact us.

A FAULTY GAME OR PUZZLE

  • I have pieces missing from my jigsaw puzzle, what do I do?

    We know it’s frustrating when a faulty puzzle ruins the fun of one of our jigsaw puzzles and here at Gibsons we pride ourselves on the old-fashioned family service we offer our customers.

    In the rare event that you have a fault we are here to help. A warranty slip has been placed inside the jigsaw box listing the information required to request a replacement bag of puzzle pieces. Simply email following details to use (hello@gibsonsgames.co.uk) and we’ll send you a new bag of puzzle pieces free of charge.

    •Title of the puzzle

    • Barcode number (found on the base of the puzzle box starting with 50122690xxxxx)

    • Name of the retailer (if known)

    • Receipt, or if not available, the approximate date of purchase

    • A photograph of the faulty product

    • Your name and complete postal address

    Unfortunately, we are unable to replace specific pieces as each puzzle is cut individually. Each puzzle is therefore unique and pieces in one puzzle are unlikely to fit into another.

    The Gibsons Warranty is available to all customers. If you are based outside the UK and purchased your jigsaw from a retailer, please contact them directly for a refund.

    Thank you for your understanding.

    Please send to: hello@gibsonsgames.co.uk or Customer Service, Gibsons, Gemini Court, 42A Throwley Way, Sutton, Surrey, SM1 4AF, UK.

  • I’m based outside of the UK and have pieces missing from my jigsaw puzzle, what do I do?

    The Gibsons Warranty is available to all customers. If you are based outside the UK and purchased your jigsaw from a retailer, please contact them directly for a refund.

  • My solutions & rules booklet in 221b Baker Street is faulty, what do I do?

    We are sorry that you have received a faulty copy of our family game, 221b Baker Street. Please email our customer services team hello@gibsonsgames.co.uk for further assistance.

  • Where can I buy Gibsons products from?

    Click on our Stockists page to find a list of retailers including online shops and mail order companies. You can enter your post code and find those who are closest to you.

GENERAL enquiries

  • Can I have my own print made into a jigsaw?

    We do not manufacture puzzles for the bespoke market but there are many companies who can do this. Try an Internet search or try asking your local photo processing shop.

  • Where can I buy discontinued jigsaw puzzles?

    Although we do not sell any of our jigsaws that have been discontinued, you may find that they are being sold online. If you use a search engine with the puzzle name and then the keywords "nostalgic" or "discontinued" you should receive a positive response.

  • I’m not based in the UK, where can I purchase Gibsons jigsaw puzzles?

    We have many international distributors sell a selection of our products.Please refer to our Stockists page to find your nearest Gibsons retailer.

  • Can I buy a print of a puzzle?

    Unfortunately, we are unable to provide prints of puzzles due to licensing restrictions.

  • Can I submit my artwork for use on your puzzles?

    Gibsons have a collection of artists and photographers who supply us with our trademark jigsaw artwork. We therefore do not accept artworks from the general public at this time.

  • Can I submit an idea for a game?

    If you have a fully fledged concept along with a prototype and game rules, then please send your brief to gamesideas@gibsonsgames.co.uk and the Product Development team will review it in due course. Please be aware that we get sent a lot of games ideas and cannot reply to all requests. Email hello@gibsonsgames.co.uk for further assistance.

INTERNATIONAL ORDERS

  • I’m based outside of the UK and have pieces missing from my jigsaw puzzle, what do I do?

    The Gibsons Warranty is available to all customers. If you are based outside the UK and purchased your jigsaw from a retailer, please contact them directly for a refund.

  • I’m not based in the UK, where can I purchase Gibsons jigsaw puzzles?

    We have many international distributors who sell a selection of our products. Please refer to our Stockists page to find your nearest Gibsons retailer.

CAN’T FIND WHAT YOU’RE LOOKING FOR?

Get in touch and one of our friendly team members will respond within 24 hours

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