DELIVERY AND RETURNS
What are our delivery services?
For UK deliveries we use Yodel and Amazon Shipping.
Standard UK delivery takes 3-5 working days.
Express delivery is guaranteed on the next-working-day if ordered Monday to Friday before 2 pm (excluding Bank holidays).
* What are delivery costs for UK orders?
- UK Mainland orders over £40 - FREE
- UK Mainland orders under £40 - £3.49
- UK Mainland Express - £5.95
- Northern Ireland - £12.99
- Channel Islands - £21.99
- Isle of Man - £21.99
Note: We offer free shipping to UK mainland customers on orders over £40.00, after any discounts have been applied.
Important notice: Shipments to British Forces addresses are not available at this time.
What are delivery costs for international orders?
New EU customs rule now in effect:
From 1 July 2026, EU customs apply a €3 duty fee per item on low‑value imports under €150, based on the product’s HS tariff code (e.g., 950300 for jigsaw puzzles). You may notice slightly longer delivery times while couriers and customs adjust to the new process.
- Ireland - €20 or FREE shipping on orders of over €100
- Europe - From £18 - £20
- USA - £55 or FREE shipping on orders of over £200
- Canada - £60 or FREE shipping on orders of over £220
- South America - £60
- New Zealand and Australia - £60
*Please note these shipping costs do not include import duty. Costs also vary for Kingmaker - please observe at checkout.
Returns and Refund
FAULTY PRODUCTS
Faulty goods will be fully refunded and we can replace your bag of jigsaw pieces. This policy excludes Mystery Boxes, which are not covered by our warranty.
Please also note that we are unable to send replacements to customers outside of the UK.
Faulty jigsaws must be returned within 30 days for a refund or within 1 year for a replacement bag of pieces.
The cost of the goods will be refunded, so long as they are still in the condition they left our warehouse in. However, return postage will not be refunded.
If you have a problem with the product, please complete our warranty contact form.
NON-FAULTY PRODUCTS
You are more than welcome to return the product to us only if you have ordered from our website. Non-faulty goods must be returned within 7 days after receiving the product.
Please email hello@gibsonsgames.co.uk to inform us what your returning and your order number. Once received in an unused and resalable condition we will happily refund you the cost. Kindly note that you will need to pay for the shipping costs.
Please include your name, email address and your order confirmation number. We would encourage you to ensure the puzzle is packaged carefully so as not to be damaged in transit, as if it is returned damaged then we will not be able to refund you. Once the item is returned to the below address please allow 5 working days for your refund.
RETURN ADDRESS:
Gibsons Games
C/O Crocodile Stores
35 Moorbridge Road
Bingham
Nottingham
NG13 8GG